Professional Online Training
Conflict Resolution in the Workplace
A practical introduction to workplace conflict resolution, covering causes, stages and proven techniques managers can use to turn disagreement into stronger, more trusting teams
From £35 + VAT
Buy for yourself or your team
Course Details
- Duration: 45 mins
- Delivery: Online and self-paced
Who This Course Is For
This course is designed for those in or moving into a leadership role who want a solid grounding in conflict management.
- Supervisors and managers wanting to develop effective conflict resolution methods
- People new to a leadership role who need a clear introduction to the subject
- Established managers who want to enhance existing conflict management skills
Course Content
This course is broken down into the following six modules.
- The Causes and Symptoms of Conflict at Work — Explores what constitutes workplace conflict and the common causes and effects behind it.
- Resolving Conflict — Introduces techniques for resolving conflict that can be applied at any stage of its build-up.
- The Five Conflict Modes — Outlines the five distinct modes people use when responding to conflict.
- Using the Modes — Looks at how to apply each of the five conflict modes appropriately in real situations.
- Assertiveness — Covers assertiveness as a skill for managing conflict constructively.
- Making Positive Outcomes — Shows how effective conflict management can create shared ideas, trust and compromise in a team.
Course Information
The Block Coach provides access through the Learn-Link learning library.
Buy for Yourself or Your Team
Choose one seat for yourself or add places for colleagues. Each learner receives their own course access.
Frequently Asked Questions
Who should take this Conflict Resolution in the Workplace course
It is aimed at supervisors and managers, whether new to a leadership role or already established, who want to build effective conflict resolution skills.
What topics does the course cover
It covers the causes and symptoms of conflict, resolution techniques, the five conflict modes and how to use them, assertiveness, and how to achieve positive outcomes from conflict.
