Professional Online Training
Customer Service
A practical introduction to delivering consistent, professional customer service, covering communication skills, understanding customer needs and handling complaints with confidence
From £35 + VAT
Buy for yourself or your team
Course Details
- Duration: 1 hr 15 mins
- Delivery: Online and self-paced
Who This Course Is For
This course is designed for anyone who interacts with customers as part of their role, including:
- Frontline staff who deal directly with customers in person, by phone or online
- Team members seeking to understand the goals and standards of great customer service
- Employees responsible for handling customer complaints or difficult interactions
Course Content
The course is divided into nine modules covering the key principles and skills of professional customer service:
- About the Course — Introduces the structure and purpose of the course.
- What is Customer Service — Defines customer service and explains why it matters to a business.
- The Goals of Great Customer Service — Outlines the aims that underpin consistently excellent service.
- Discovering and Understanding Customer Needs — Covers methods for identifying what customers actually require.
- Delivering Maximum Levels of Customer Service — Explores how to provide service that exceeds expectations.
- Making Customers Feel Great From the Start — Focuses on creating a positive first impression for customers.
- Communication Skills — Builds verbal communication skills essential to customer interactions.
- Non-verbal Communication and Body Language — Examines how body language affects customer perceptions.
- Dealing with Customer Complaints — Provides an approach to handling complaints professionally.
Course Information
The Block Coach provides access through the Learn-Link learning library.
Buy for Yourself or Your Team
Choose one seat for yourself or add places for colleagues. Each learner receives their own course access.
Frequently Asked Questions
What topics does this customer service course cover
It covers nine areas including the goals of great customer service, understanding customer needs, verbal and non-verbal communication, and dealing with complaints.
Is a pass mark required for each module
Yes, each of the nine modules requires a pass mark of 70%.
