Professional Online Training
Front Line Manager Skills
Practical training for employees stepping into front line management, covering role accountabilities, planning, communication and conflict resolution to build confident, capable new managers
From £35 + VAT
Buy for yourself or your team
Course Details
- Duration: 50 mins
- Delivery: Online and self-paced
Who This Course Is For
This training suits employees moving into or newly arrived in management roles.
- Employees developing into a management or supervisory position
- Team members transitioning into a team leader or manager role
- New front line managers seeking to understand their accountabilities and build core skills
Course Content
The course is structured across five modules, each requiring a 70% pass mark.
- Manager Roles and Accountabilities — Explores the various roles a front line manager is accountable for and how effective managers balance these to create a productive work environment.
- Managing and the Step up into management — Addresses the challenges of transitioning into a management position and how to adapt to new responsibilities with confidence.
- Planning and Organisation — Covers techniques for managing time and resources effectively so that projects are completed and goals are met.
- Questioning, Listening and Leadership — Builds the communication and leadership skills managers need to lead their teams with clarity and empathy.
- Problem Solving and Conflict Resolution — Provides strategies and tools for addressing and resolving workplace conflicts constructively.
Course Information
The Block Coach provides access through the Learn-Link learning library.
Buy for Yourself or Your Team
Choose one seat for yourself or add places for colleagues. Each learner receives their own course access.
Frequently Asked Questions
Who should take the Front Line Manager Skills course
It is designed for employees who are developing into a management or supervisory position, including those transitioning from team member to team leader.
What pass mark applies to each module
Each of the five modules requires a 70% pass mark.
