Professional Online Training
Principles of Communication
Build clear, effective communication skills for adult social care, covering methods, barriers, understanding checks and confidentiality to support better service user relationships
From £25 + VAT
Buy for yourself or your team
Course Details
- Duration: 1 hr 15 mins
- Delivery: Online and self-paced
Who This Course Is For
This training suits anyone working directly with service users in adult social care settings.
- Care workers who communicate daily with service users and their families
- New starters in adult social care needing grounding in communication principles
- Support staff who must recognise and reduce barriers to effective communication
Course Content
The course is delivered across seven modules, each requiring a 70% pass mark:
- Reasons People Communicate — Explores why communication matters when supporting service users in adult social care.
- Ways of Communicating — Covers the different methods used to communicate with service users and colleagues.
- Identifying Communication Barriers — Helps learners recognise the factors that can get in the way of clear communication.
- Reducing Communication Barriers — Looks at practical approaches to overcoming barriers once they have been identified.
- Checking Understanding — Addresses techniques for confirming that communication has been understood correctly.
- Getting Help With Communication Issues — Identifies where and how to seek support when communication issues arise.
- Confidentiality — Considers how confidentiality applies when exchanging information with and about service users.
Course Information
The Block Coach provides access through the Learn-Link learning library.
Buy for Yourself or Your Team
Choose one seat for yourself or add places for colleagues. Each learner receives their own course access.
Frequently Asked Questions
What does this course cover about barriers to communication
It covers how to identify common barriers to communication and the practical steps you can take to reduce them in adult social care settings.
Does the course address confidentiality
Yes, confidentiality is covered as a dedicated module, alongside how to check understanding and get help with communication issues.
